COVID-19 Update Centre

Company COVID-19 Update

The health and safety of our employees, members, and partners is our highest priority at Young Living. First and foremost, we want to assure our members that we’re putting people first while still maintaining high-functioning business operations. Despite the growing health concerns related to COVID-19, we’re here to support you as much as ever. That goes for all of our market leadership around the world too. Our corporate leaders in every Young Living market have responded to this crisis with timeliness, insight and the agility required to overcome the business challenges presented by this global situation. Watch our video for the latest update.*

As a key part of putting people first, we’ve taken decisive steps to protect our employees around the world. One of these steps is to follow sound guidance from public health authorities and ask employees to work from home for the near future.

For areas of our business with functions that cannot be done remotely, we’re strategically staggering shifts to create space between people to reduce potential exposure—both for employees and members of the public. This includes, for example, our farms, warehouse, shipping operations, and other important functions. Globally, you can also count on the support you need from your market Member Services teams.

While we will continue to monitor the COVID-19 situation and will respond based on the advice of governments, public health authorities, and medical professionals, we are also taking these critical steps:

1. Organizing a virtual International Grand Convention and cancelling the live event.

2. Postponing all farm tours until further notice.

3. Cancelling or postponing major events.

The safety and well-being of the attendees at any Young Living event has and always will be our first priority. We’ll continue to evaluate our general event schedule and update event dates and locations as needed.

Please see below for updates regarding specific events and member support. Information is subject to change:

Experience Centres opening for in-person shopping

Beginning March 1, the Alberta (AEC) and Ontario (OEC) Experience Centres are open for in-person shopping! Both centres will resume normal business hours:

AEC hours: Monday–Friday, 10 a.m.–6 p.m., MT
OEC hours: Monday–Friday, 10 a.m.–6 p.m., ET

The transition to in-person is the end of curbside fulfillment; however, we will still offer curbside pickup for those who prefer this service. Please note that during peak times, curbside support may be delayed. Please text the Experience Centre for curbside pickup support:

AEC: (587)-409-2929
OEC: (226)-909-2929

Thank you for patiently waiting as we come together as a Young Living community once again!

YL farms focus on safety and supporting our members

We’ve all watched the changes around the world that COVID-19 (Coronavirus) has created. Although much is still uncertain, you can rest easy knowing that our Global Farms family has your back and is committed to supporting you. We’re closely monitoring developments and acting to ensure the well-being of our farm employees and partners while providing you with the highest level of quality with minimal disruption to our operations. As conditions change, we will continue to make all necessary adjustments to comply with local laws and governments and protect our farm family. We’re grateful for your continued support as we make every effort to keep them safe during these challenging times. Please contact our Global Farms team at toursupport@youngliving.com with any questions or concerns.

Training rooms available to book beginning April 1!

Good news for Alberta and Ontario brand partners: Starting Friday, April 1, Experience Centre training rooms will reopen for bookings! Celebrate spring by getting out of stuffy offices and spending some social time with your teams!

You can book a training room for up to two hours at a time and up to three months in advance. Book a training room for FREE during business hours, Monday through Friday from 10 a.m.–6 p.m., MT/ET!

Alberta bookings: For appointments during evenings or weekends, there is a $30 cost per appointment.

Ontario bookings: For appointments during evenings, there is a $30 cost per appointment. Weekend bookings are not available.

See below for training room hours of availability and how to book:

Alberta Experience Centre

Monday, Wednesday and Friday: 10 a.m.–6 p.m., MT
Tuesday and Thursday: 10 a.m.–8:30 p.m., MT
Saturday: 10 a.m.–2 p.m., MT
Sunday: Closed

Ontario Experience Centre

Monday, Tuesday, Thursday and Friday: 10 a.m.–6 p.m., ET
Wednesday: 10 a.m.–8:30 p.m., ET
Saturday: Closed
Sunday: Closed

Book a training room on Calendly beginning Friday, April 1, at calendly.com/younglivingcanada.

Once a booking request has been submitted, brand partners will receive an email from cxcanada@youngliving.com to confirm the request.
Their account will be reviewed to ensure they are in good standing in accordance with Young Living policies and procedures. If the booking is approved, the member will be emailed a Training Room Agreement to sign and return to confirm their booking. This process will take 1–2 business days.
If booking an evening or weekend, the brand partner will be required to pay at the Experience Centre when they arrive for their appointment. We accept Mastercard and VISA.

We’ll see you soon!

Book a training room!

Operational Updates

At Young Living Canada, we are doing everything we possibly can to ensure order fulfillment and shipping timelines remain as short as possible. These extraordinary circumstances have impacted every part of the global supply chain, and we appreciate everyone’s patience while we navigate this new reality together.

While we encounter some unexpected changes and delays, we remain committed to our mission of wellness and supporting you and your families through this time. To help you stay informed, please review the following:

We are working hard with our partners to keep as many products in stock as possible, and limit the out of stock items, even while conditions continue to change every day.

Orders will continue to fulfill and ship from both our Calgary and Mississauga warehouses. This is to ensure all members across Canada have access to our entire inventory of wellness essentials. Because orders may be fulfilled at either location, this may impact and delay when tracking number information is posted, however does not mean the order is not being processed. We have not forgotten about you!

If Ground Shipping is selected, please allow for 7-10 business days from the time the order is placed to the time the order is delivered.

While shipping delays are anticipated to continue and circumstances remain fluid and ever-changing, we will provide new updates in the following locations to help you stay informed and empowered:

Covid-19 Update Centre

Canada’s Out of Stock Report: This report is updated every Wednesday and is accessible when logged in to your Virtual Office within the Member Resources and Member News sections.

At checkout, a shipping notice will display informing of any potential delays (Note: members placing Monthly ER orders will not see this notification unless they are updating their ER template).

Shipping Updates

Due to the current global health crisis, we’re experiencing a sudden surge in orders, which has led to some shipping delays. Rest assured that our team is working around the clock to get back on track. We are processing orders as quickly as possible and will continue to honour the shipping methods you selected at checkout as soon as we process your order. Thank you for your patience and understanding as we work through these temporary delays.

Canada Post

Due to higher volumes and important safety measures implemented in Canada Post’s processing facilities (such as physical distancing), some Canada Post orders are taking longer to process, impacting some areas of Canada.

Canada Post has taken several actions to stabilize their network over the last several weeks including the addition of trained temporary employees, the transfer of some parcels to other Canada Post locations for processing based on capacity and introducing volume restrictions with our commercial customers in the GTA and Montreal.

These actions have been successful in reducing their backlog over the last several weeks, though Canada Post continues to see some delays of about 1 to 2 days.

Canada Post may move items for processing between its facilities from time to time, and therefore, the induction scan may show a location different than the one a member is accustomed to seeing and there is no need for concern.

Please note that the larger/heavier packages continue to present the biggest challenges for Canada Post and can be significantly delayed as they work their way through thenetwork.

Additional updates are posted on Canada Post’s Delivery Service Alerts section of their website.

Thank you for your ongoing cooperation and understanding at this time. The Young Living Canada team is working hard and doing everything we can to continue serving our members with the utmost care while providing a safe and healthy environment for our members and staff.

Relief Efforts

We all have a part to play in the fight against COVID-19, and as the world leader in essential oils, Young Living is dedicated to our mission of health and wellness now more than ever. One of the ways we’re stepping up to this challenging time is by partnering with several non-profit organizations to help those in need.

Learn More

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